Frequently Asked Questions
1. What is the Design Studio?
What is the Design Studio?
The Design Studio is where your ideas become something personal.
We offer:
Custom apparel
Personalized gifts
Custom-made jewelry
Business and bulk orders
Whether you're creating something for yourself, a loved one, or your business, we'll help bring your idea to life.
2. How to order a customized gift?
Ordering is simple.
Step 1: Send us your artwork, product choice, size, colour, and quantity.
Step 2: We'll provide a quote and design mock-up when needed.
Step 3: Review and approve your design.
Step 4: Make the required deposit to begin production.
Step 5: We'll send a photo when your order is ready for pickup or delivery.
High-resolution artwork is recommended for the best results.
3. Can I use my own artwork?
Absolutely!
You can send us your own artwork, logo, photo, or design.
Don't have a finished design? No problem. Our in-house graphic designer can help bring your idea together.
Design fees may apply depending on the project.
4. What products can be customized?
Our available products may include:
T-shirts
Hoodies
Sweatshirts
Mugs
Magic mugs
Keychains
Puzzles
Clocks
Personalized gifts
And more
Available products may change over time. Contact us if you have a specific item in mind.
5. How long does the custom process take?
Production time depends on the product, design, and quantity.
We'll provide an estimated completion date when your order is confirmed.
Please allow extra time for larger or more detailed orders.
6. Do you accept bulk orders?
Yes!
We welcome bulk orders from:
Businesses
Schools
Churches
Sports teams
Clubs
Organizations
Events
Contact us for bulk pricing and availability.
7. Can I return or exchange a custom order?
Custom and personalized products are made specifically for you.
For this reason, they are not eligible for change-of-mind returns or exchanges.
If Aurora Spark makes an error with your order, please contact us so we can review the issue.
8. How do I order a Custom Jewelry Piece?
Tell us what you have in mind.
Please include:
Your preferred jewelry style
Your preferred colour or finish
Your preferred gemstone, where available
Any other design details
We'll discuss your options and provide a quote.
Production will begin once your order is confirmed.
9. How do I join the Aurora Spark Community?
Joining is free!
Simply:
Subscribe to our newsletter.
Follow us on our social media pages.
Join our WhatsApp updates (when available).
Community members receive:
Early access to new arrivals.
Exclusive discounts.
Special promotions.
Product launches.
Giveaways.
Style tips and inspiration.
RESOURCES
For More Information Contact Us
Opening Hours:
9 am – 5 pm
Monday to Friday
Contact Us:
Call/ WhatsApp
1 (868) 398-0728
aurorasparktt.com
Write to us