Frequently Asked Questions

1. What is the Custom Studio?

Spark Print Studio is Aurora Spark's custom printing and personalization service. We create one-of-a-kind products designed by you. Whether you need a single personalized gift or branded items for your business, we're here to bring your ideas to life.

2. How to order a cutomized gift?

Ordering is easy!
Step 1: Contact us with your idea or design. Also include info on the product, size, color, and quantity you need.
Step2: Email your logo, photo, or artwork (high-resolution files are recommended).

Step 3: We'll send you a quote and design mock-up (where applicable).
Step 4: Approve the design and make down payment.
Step 5: We create your order and notify you when it's ready for pickup or delivery.

3. Can I use my own artwork?

Definitely.

If you don't already have a design, we can help create one based on your ideas. Let our in- house senior graphic designer help. Design fees may apply depending on the complexity. WhatsApp Now!

4. What products can be customized?

T-Shirts

Hoodies

Sweatshirts

11oz Mugs

11oz Magic Mugs

Keychains

Puzzles

Clocks

And many other items 

5. How long does the custom process take?

Production time depends on the product and quantity ordered. We'll provide an estimated completion date when your order is confirmed.

6. Do you accept bulk orders?

Absolutely! We work with businesses, schools, churches, sports teams, clubs, and organizations. Contact us for bulk pricing.

7. Can I return or exchange a custom order?

Because custom products are made specifically for you, they cannot be returned or exchanged.

8. How do I order a Custom Jewelry Piece?

Simply contact us with:
Your preferred jewelry style.
Your preferred color or finish or type of gemstone (where available).
We'll discuss the available options, provide a quote, and begin production once your order is confirmed.

9. How do I join the Aurora Spark Community?

Joining is free!
Simply:
Subscribe to our newsletter.
Follow us on our social media pages.
Join our WhatsApp updates (when available).
Community members receive:
Early access to new arrivals.
Exclusive discounts.
Special promotions.
Product launches.
Giveaways.
Style tips and inspiration.

10. Where can I find Aurora Spark?

Instagram

WhatsApp

Email

Shipping & Returns

Shipping
  1. TTPOST ($35.00 TTD) (2 to 3 working days)
  2. ODeliver ($40.00 TTD) (2 to 3 working days)
Exchanges & Returns
  1. Absolutely No Returns or Exchanges  on Underclothing 
  2. No Returns or Exchanges on Custom Work once confirmation from the client has been made.
Bank Transfer Payments
  1. ScotiaBank
  2. FCB
  3. JMMB
WiPay

Credit Card/ Debit Card

Privacy Policy

Privacy Policy       

At The Aurora Spark, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit AuroraSparkTT.com, place an order, or interact with our services.

Collected Data

We may collect the following information:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through our payment providers)
Order history
Custom artwork, logos, photos, or files submitted for personalized products
Device information such as browser type, IP address, and cookies

Use Of Data

We use your information to:
Process and deliver your orders
Create personalized and custom products
Respond to inquiries and provide customer support
Send order updates and shipping notifications
Improve our website and shopping experience
Send promotional emails or newsletters (only if you choose to subscribe)
Prevent fraud and protect our business
Custom Designs and Uploaded Files
When you upload artwork, logos, or photos for custom products, you confirm that:
You own the rights to use the content or have permission from the copyright owner.
The content does not infringe on any intellectual property rights.
Aurora Spark is not responsible for copyright violations resulting from customer-submitted designs.

Payment Security

We do not store your credit or debit card information. Payments are processed securely through trusted third-party payment providers.

Cookies

Our website may use cookies to:
Remember your preferences
Improve website performance
Analyze visitor traffic
Enhance your shopping experience
You can disable cookies in your browser settings, although some website features may not function properly.

Marketing Communications

If you subscribe to our newsletter, you may receive updates about:
New arrivals
Promotions
Exclusive offers
Product launches
Company news
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted service providers who help us:
Process payments
Deliver orders
Operate our website
Provide customer support
These providers only receive the information necessary to perform their services.

Data Security

We use reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While we work to keep your information secure, no online system can guarantee complete security.

Your Rights

You may request to:
Access the personal information we hold about you
Correct inaccurate information
Delete your personal information where legally permitted
Unsubscribe from marketing communications at any time
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us through our Contact Us page, email, or WhatsApp.
This policy is written to be clear and customer-friendly. If you plan to serve customers outside Trinidad & Tobago (such as in the US, UK, or EU), you may also want to add sections covering international privacy laws such as the GDPR or CCPA.

Contact Us
Opening Hours:
9 am – 5 pm
Monday to Friday
Contact Us:
Call/ WhatsApp
1 (868) 398-0728
Email
aurorasparktt.com
Write to Us:
 Fill out our form and we will contact you.