Orders are processed Monday to Friday, excluding public holidays.

Orders placed after 5:00 p.m. or on weekends and public holidays will normally begin processing on the next working day.

Processing begins after payment has been confirmed. For personalised and custom-made products, processing begins after the required payment has been received and the customer has approved the final design, where applicable.

Order processing time is separate from delivery time.

We currently offer delivery through the following services, subject to availability and the delivery address:

TTPOST

• Trinidad: Estimated delivery of 2–3 working days.

• Tobago: Estimated delivery of 4–5 working days.

ODeliver

• Trinidad: Estimated delivery of 1–2 working days.

• Tobago Estimated delivery of 3-5 working days.

Delivery estimates begin after order processing and dispatch. They are estimates, not guaranteed delivery dates, and may vary because of courier operations, weather, public holidays or circumstances outside our control.

We will contact you if we become aware of a significant delay affecting your order.

The applicable delivery charge will be displayed or communicated to you before you confirm your purchase.

Delivery charges depend on the delivery service, destination and any applicable courier charges.

Please review the delivery method and total amount due before completing checkout. We will not knowingly add an undisclosed delivery charge after your order has been confirmed.

Customers are responsible for providing an accurate delivery address and a working contact number.

Please notify us promptly if you discover an error in your delivery details. Changes may not be possible once an order has been dispatched.

If a delivery attempt is unsuccessful, the courier's applicable redelivery, collection or return procedures may apply. We will communicate any relevant charges before arranging an additional service.

Payment Options are as follows:

Bank transfer:
1. Scotiabank 

Nowlie Coon Coon

Tunapuna Branch

4017636

2. First Citizens Bank

Sarah Coon Coon

Tunapuna Branch

2687528

WiPay
This options allows payment through credit cards and debit cards

Payment processing charges, where applicable, are handled in accordance with our payment provider's terms. The total payable by the customer will be displayed before the order is confirmed.

All WiPay Transfers at this moment   incur 3.50% + $0.25 USD

An order paid by bank transfer will be processed after the payment has been verified.

Please do not send card details or banking passwords through WhatsApp, email or our contact form.

If your order has not arrived within the expected delivery period, contact us with your order number so that we can investigate with the relevant delivery provider.

If your parcel arrives damaged or contains an incorrect item, contact us as soon as reasonably possible. Our Exchange & Returns Policy explains how we handle these reports and applicable consumer remedies.

For questions about shipping or payment, contact:

Email: aurorasparktt@gmail.com

WhatsApp/Telephone: WhatsApp Us Now!

Please include your order number when contacting us about an existing order.

Nothing in this policy is intended to limit any rights or remedies available to consumers under the applicable laws of Trinidad and Tobago.