Aurora Spark TT respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, protect and retain information when you visit aurorasparktt.com, create an account, place an order, submit a custom-design request or communicate with us.

Business name: Aurora Spark TT
Address: Online
Privacy enquiries: aurorasparktt@gmail.com
Telephone / WhatsApp: +1 (868) 398-0728

Depending on how you use our website, we may collect:

• Contact details, including your name, email address and telephone number.

• Billing, delivery and order information.

• Account details if you create a customer account.

• Transaction references and payment status from our payment providers. Full card details should be handled by the payment provider rather than stored by Aurora Spark TT.

• Product selections, order history, customer-service correspondence and complaint information.

• Artwork, photographs, logos, text and other files you voluntarily submit for custom products.

• Technical information such as your IP address, browser type, device information and website usage data, where collected by the website or its services.

• Cookie and analytics information, where applicable.

Please do not submit sensitive personal information unless it is genuinely necessary for your request.

We use your information to:
Process and deliver your orders
Create personalized and custom products
Respond to inquiries and provide customer support
Send order updates and shipping notifications
Improve our website and shopping experience
Send promotional emails or newsletters (only if you choose to subscribe)
Prevent fraud and protect our business
Custom Designs and Uploaded Files
When you upload artwork, logos, or photos for custom products, you confirm that:
You own the rights to use the content or have permission from the copyright owner.
The content does not infringe on any intellectual property rights.
Aurora Spark is not responsible for copyright violations resulting from customer-submitted designs.

We will not use information for unrelated purposes in a manner inconsistent with applicable law or the information provided to you.

Payments are handled through the payment methods offered at checkout, including WiPay where enabled.

We may receive transaction references, payment confirmations and related information needed to reconcile an order. Payment providers may independently process information under their own privacy and security arrangements.

We do not intend to store complete payment-card details on our website. The actual handling of payment information depends on the payment integration and must be verified before launch.

Files submitted for custom products are used to assess your request, prepare quotations or proofs, produce approved items and provide related support.

Access should be restricted to people and service providers who need the files to complete the work.

We will retain customer artwork only for as long as reasonably necessary for the stated purpose, unless a longer period is required for legal, accounting or legitimate dispute-resolution purposes.

We will not publish or use customer-submitted photographs, logos or designs in marketing materials without appropriate permission.

If you wish to request deletion of a file, contact us. We will assess the request in light of outstanding orders, legal obligations, recordkeeping requirements and any applicable rights.

We may disclose the information necessary to fulfil your order to service providers such as:

• Payment processors.

• Delivery and courier services.

• Website hosting and technical-support providers.

• Email, communication and customer-service services.

• Accounting or professional advisers where reasonably necessary.

• Government authorities where disclosure is required by law.

We will take reasonable steps to limit the information disclosed to what is necessary for the relevant purpose.

The actual providers used by Aurora Spark TT should be identified or described more specifically where appropriate.

Some hosting, payment, email, analytics or other service providers may process information outside Trinidad and Tobago.

Our website may link to third-party websites or services. Their handling of personal information is governed by their own policies and practices.

Where applicable, we will take appropriate steps to understand the relevant processing arrangements and apply safeguards required by law. Customers may contact us to ask about the service providers involved in handling their information.

Our website may use essential cookies to support shopping-cart functions, account sessions, checkout and website security.

If analytics, advertising or other non-essential tracking technologies are enabled, we will provide appropriate information and obtain consent where required by applicable law.

You can also manage cookies through your browser settings. Blocking certain cookies may affect shopping-cart, account or checkout functionality.

The website operator should review the actual WordPress plugins, analytics tools, payment integrations and embedded content before deciding which cookies are used.

If you subscribe to our newsletter, you may receive updates about:
New arrivals
Promotions
Exclusive offers
Product launches
Company news
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted service providers who help us:
Process payments
Deliver orders
Operate our website
Provide customer support
These providers only receive the information necessary to perform their services.

Where required, we will obtain permission before sending promotional emails or other marketing communications.

You can unsubscribe from promotional emails using the unsubscribe mechanism provided or contact us at aurorasparktt@gmail.com.

Unsubscribing from marketing will not prevent us from sending essential communications about an existing order, payment, delivery or customer-service request.

We use reasonable administrative and technical safeguards appropriate to the information handled by the business.

These measures should include restricted account access, strong passwords, appropriate website updates, secure connections, reliable backups and careful handling of customer files.

No method of electronic storage or transmission can be guaranteed to be completely secure. If a security incident occurs, we will take appropriate steps to investigate and respond in accordance with applicable requirements.

You may request to:
Access the personal information we hold about you
Correct inaccurate information
Delete your personal information where legally permitted
Unsubscribe from marketing communications at any time
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Please email aurorasparktt@gmail.com with the subject line Privacy Request. We may need to verify your identity before responding.

We will review requests and respond within an appropriate period, taking account of applicable legal requirements.

Our online store is intended for general customers and is not designed to knowingly collect unnecessary personal information from children.

If you believe a child has submitted personal information inappropriately, contact us so that we can review the circumstances and take appropriate action.

We may update this Privacy Policy when our business, website services or legal obligations change. The latest version and its effective date will be published on this page.

For questions, access requests, corrections or privacy complaints, contact:

Aurora Spark TT
Address: Online
Email: aurorasparktt@gmail.com
Telephone / WhatsApp: +1 (868) 398-0728